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(928)-208-1167

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(928) 208-1167

Shipping Policy

Shipping Policy

Turnaround

Orders are built and shipped within approximately one week of order confirmation.

Carriers

We ship all orders via FedEx Ground.

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Returns, Refunds and Exchanges

How To Return An Item

All sales are final once an order has shipped. Because each engine is custom-built or rebuilt to order, we’re unable to accept returns, refunds, or exchanges after an order ships.

For any questions, please email utvrebuilds@gmail.com

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Core Exchange Policy

No core fee is charged upfront. After you receive your rebuilt engine, you have 30 days to return your old engine core. If the core isn’t returned within 30 days, a $1,500 core value fee applies. The engine’s warranty is void until either the core is returned or the fee is paid. We’re one of the few shops in this space that doesn’t charge the core fee upfront – we trust you to return the core or cover the fee afterward. If the returned core has a cracked or broken case, a $1,000 fee applies in addition to standard processing. The core is still accepted under the standard 30-day return window, and your warranty remains valid.

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